Anonymous quality check of the journal top hotel is a “Poor” Dusseldorf/Landsberg am Lech, 09 February 2010 – the anonymous quality check of the renowned journal top hotel in the well-known luxury residence at the Dusseldorf Ko negative failed. The experienced Tester was disappointed by amenities, as well as housekeeping and service. Accordingly clearly is his conclusion: “The Steigenberger Park Hotel, a five star superior Hotel, meets not distinct services related or special service quality.” Room no. 324, he made during his visit to test, the anonymous and was on his own account, unpleasant discoveries: lots of dust, loose cables and traces of negligent care. Rooms and bathroom were rated ‘Poor’ therefore a. In the housekeeping, the everyday discipline of the King, the tester missed the eye for detail and criticized sloppy quick cleaning of the room.
However, there was also praise: “it’s enough potential there, from” to make a real luxury residence Park Hotel “, the tester wrote in his final report. Especially the dinner in the restaurant “Minuet” convinced both the service and the kitchen performance. The test results at a glance: (max 100 points per criterion) reservation – 41 check-in – 39 room 324-26 guest bathroom – 34 floor service – 42 “Etoile bar” – 21 breakfast – 37 Restaurant ‘Minuet’ – 76 rooms breakfast – 57 banquet – 90 safety aspects – 41 corridors, elevators, stairs – 98 exterior – 83 housekeeping – 21 shoeshine – 94 wellness – 41 message transfer – 80 complaint handling – 21 check-out – 56 lost & found – 0 overall impression – 39 (100-81 very good; 80-61; 60-41 satisfying; flawed; 40-21 20-0 insufficient) the detailed test report appears in the January/February 2010 “top issue Hotel”and can be seen in the Online Edition at. The service checks be carried out always anonymously and on their own account. The reports are the constructive criticism and enjoy high reputation in the international hotel management and industry experts.
Last in the test were the Charles Munich (49 out of maximum 100 points), travel charme hotel Kurhaus BINZ/Rugen (51 points), the Castle Hotel Kameha Essen-Kettwig (82 points), the Ritz London (52 points), the Westin Leipzig (58 points), the Kempinski Hotel Gravenbruch Frankfurt (36 points), the hotel Fahrhaus Sylt (67 points) and the Vila Vita Hotel & rose Park Marburg (62 points). “Top hotel” is the renowned journal for the hotel management in Germany. The magazine appears ten times a year in the leisure-Verlag, Landsberg, a company of the LPV food practice Verlag Neuwied GmbH. In this network, including “the kitchen” appear “catering inside”, “Convenience store” and “food practice”.